Signature Pet Care Service Agreement

Effective September 1, 2026

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Welcome to Signature Pet Care. By booking services through Time To Pet, you acknowledge that you have read, understood, and agree to the following policies. Memberships and specialized packages are additionally governed by, and explicitly incorporate by reference, the Membership Policies available at signaturepetcare.com. By accepting this agreement, you acknowledge you have accessed, read, and agree to those terms.

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1. Services

Signature Pet Care provides professional in-home pet care services, including:

• Dog Walking

• Drop-In Visits

• Overnight Care

• Morning & Evening Care

• Extended Care

Dog sitting services are available exclusively to active members, established recurring clients, and new clients referred by an existing client or member. Service descriptions, pricing, and membership information are available on our website.

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2. Booking & Payments

All scheduling, communication, invoicing, and payments are completed through Time To Pet.

• Dog Sitting: Dog sitting bookings are required 30 days prior to sit. A 50% deposit is required to reserve all dog sitting services. Reservations are not confirmed until the booking has been approved and the deposit has been received. Rest of payment due 15 days prior to sitting.

• Walks & Drop-In Visits: Walks and drop-in visits must be paid in full at least 5 days before the first scheduled service.

Availability shown on our bi-weekly calendar is provided as a planning guide and is subject to change until your reservation has been confirmed.

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Revised Cancellation & Refund Policy

3. Cancellations 

• Dog Sitting: Reservations canceled 14 or more days before the scheduled start date will receive a full refund of the deposit. Reservations canceled fewer than 14 days before the scheduled start date forfeit the deposit, unless an approved emergency exception applies. 

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• Walks & Drop-In Visits: Cancellations made 48 hours or more before the scheduled service will receive a full refund. Cancellations made within 48 hours are non-refundable, unless an approved emergency exception applies.

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• Approved Emergency Exceptions: A full deposit refund or account credit will be issued for short-notice cancellations resulting from verified, unavoidable emergencies. Approved events include:​

  • Pet Crises: Sudden pet illness, injury, hospitalization, or the unexpected passing of the pet.

  • Medical Emergencies: Severe client illness, hospitalization, or highly contagious disease rendering service unsafe.

  • Family Crises: A death in the immediate family or major end-of-life/hospice developments for a family member.

  • Travel Disruptions: Involuntary flight or cruise cancellations completely out of the client's control.

  • Safety Emergencies: Extreme weather, natural disasters, mandatory local evacuations, or severe home damage (e.g., fire, flooding).

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Provider Guarantee & Service Failures

• Signature Pet Care Commitment: If Signature Pet Care must cancel a scheduled service due to an emergency or illness, a full refund of all deposits and fees for the impacted services will be issued immediately.

• Service Failures: In the highly unlikely event that a provider fails to show up for a scheduled visit without prior notice, the client will receive a 100% refund for that service, plus a complimentary future visit or service credit as a guarantee of our reliability.

 

4. Client Responsibilities

Clients agree to:

• Maintain an accurate pet profile within Time To Pet.

• Provide complete feeding, medication, behavioral, and care instructions.

• Notify Signature Pet Care immediately of any changes to a pet's health, temperament, or daily routine.

• Keep dogs current on vaccinations as recommended by their veterinarian.

• Provide properly fitted collars, harnesses, and leashes.

All care updates must be submitted through Time To Pet.

 

 

 

5. Home Access

Clients are responsible for providing reliable access to the home through a lockbox, keypad, garage code, or another mutually approved method. If Signature Pet Care cannot safely access the property due to faulty equipment, incorrect codes, or unannounced lock changes, the scheduled service remains fully billable.

 

 

 

6. Scheduling

Recurring memberships reserve recurring service times. Exact arrival times cannot be guaranteed and may vary due to traffic, weather, route efficiency, emergencies, or other unexpected client needs.

Dog sitting reservations should be requested at least 30 days before the requested start date. Booking 60 days in advance is strongly recommended, particularly during holidays and peak travel seasons. Holiday reservations are available only to active members and established recurring clients. An in-home meet-and-greet is required before all first-time dog sitting reservations.

 

 

 

7. Additional Pets

Standard pricing includes up to three dogs and low-maintenance companion animals such as cats or rabbits. Additional dogs or high-maintenance animals may incur additional fees.

 

 

 

8. Weather & Safety

Services may be shortened, modified, delayed, or replaced with indoor enrichment during extreme heat, lightning, flooding, hurricanes, or other unsafe weather conditions. The safety of pets and staff will always take priority.

 

 

 

9. Veterinary Emergencies

Medication administration, including injections when previously discussed and approved, is included in standard services. If a pet becomes ill or injured during our care, every reasonable effort will be made to immediately contact the owner and emergency contacts.

If immediate veterinary treatment is necessary to protect the life or well-being of the pet, Signature Pet Care is authorized to obtain medical care at the client’s preferred veterinarian or the nearest emergency veterinary hospital. The client hereby authorizes emergency veterinary care up to a maximum initial cost of $1,500.00 without prior contact. Any treatment exceeding this amount requires direct owner or emergency contact authorization, unless a licensed veterinarian deems immediate life-saving intervention necessary.

Clients are solely responsible for all veterinary expenses incurred. A valid payment method must remain on file with the client’s designated veterinarian whenever possible.

 

 

 

10. Liability

Signature Pet Care is bonded, insured, and CPR/First Aid certified. While every reasonable precaution is taken, Signature Pet Care is not responsible for illness, injury, escape, property damage, or other unforeseen incidents that occur despite the exercise of reasonable care. Signature Pet Care is not responsible for incidents resulting from undisclosed medical conditions, behavioral concerns, or animal aggression.

Services may be suspended or terminated if a pet presents an unsafe risk to itself, staff, or others. Nothing in this agreement limits liability for gross negligence or intentional misconduct.

 

 

 

11. Communication

A Time To Pet report, including photos and updates, will be provided.

after each completed service.

All communication regarding service is through Time to Pet unless there's an emergency.

 

 

 

12. Photo Release

Unless otherwise requested in writing, clients grant Signature Pet Care permission to use photographs and videos of their pets for marketing, educational, and promotional purposes. To protect client privacy, identifying information such as addresses, house numbers, security systems, and personal belongings will never be intentionally displayed. Clients may opt out at any time by providing written notice.

 

 

 

13. Policy Changes

Signature Pet Care may update these policies from time to time. The most current version will always be available through Time To Pet and on our website. Continued use of our services constitutes acceptance of any updated policies.

 

 

 

14. Severability & Governing Law

This agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Florida. If any provision, paragraph, or sentence of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect the remaining portions of this Agreement. The remaining provisions shall continue in full force and effect as if the invalid portion had never been included.

 

7. Contact Information & Policy Adjustments

Signature Pet Care reserves the right to update this master policy document at any time. Changes become effective immediately upon public posting to this web address.

• Location: Sarasota County, Florida

• Website: signaturepetcare.com

• Inquiries: signaturepetcarefl@gmail.com